Back to Work

Back to Work

Back to Work is an award winning talk show with Merlin Mann and Dan Benjamin discussing productivity, communication, work, barriers, constraints, tools, and more.

Hosted by Merlin Mann and Dan Benjamin.

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162: We're All Waiting in the Same Line

March 11, 2014 at 4:15PM • 1 hour 24 minutes • Wiki EntryAfter Dark

TOPIC: ““Experiencing Issues”” with Customer Service

This week, Dan and Merlin analyze what's really going wrong when we get bad customer service. Spoiler: The brand is only as sound as its day-to-day implementation.

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