Back to Work is an award winning talk show with Merlin Mann and Dan Benjamin discussing productivity, communication, work, barriers, constraints, tools, and more.
Hosted by Merlin Mann and Dan Benjamin.
TOPIC: ““Experiencing Issues”” with Customer Service
This week, Dan and Merlin analyze what's really going wrong when we get bad customer service. Spoiler: The brand is only as sound as its day-to-day implementation.
Download: MP3 Audio (38.8 MB)
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5by5 makes podcasts for geeks, designers, developers, gamers, entrepreneurs, and people like you, with shows hosted by people including Dan Benjamin, Merlin Mann, Horace Dediu, and Jeffrey Zeldman. Read more…
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